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Standard Audits

SGS automotive standard audits – ensure the compliance of your dealers and after sales service against the particular standards that you set for your organization.

Standard audits, also known as distribution network integrity audits, are for example based on the EU - Block Exemption agreement of 2013 that allows European car manufacturers control over their vehicle distribution systems. In other regions local standards and regulations apply.

Our auditors are efficient and have in-depth knowledge of the automotive distribution sector. They understand your dealers’ processes as well as the specific requirements of Original Equipment Manufacturers (OEMs), such as dealer management software, repair tools and instruments and electronic device diagnostic checks. Our teams of auditors conduct audits on new registrants as well as surveillance audits, which focus on:

  • Visual identity (e.g. Facts and perception of the facilities)
  • Equipment
  • Pricing and financing
  • Test drives or demonstrations
  • People and training situations
  • Staffing and the level of training in sales and after-sales
  • Behaviors and quality of work execution
  • Professionalism (e.g. sales, after-sales service and support)
  • IT tools and computer systems
  • Financial stability
  • Site and real-estate potential

Before any visit to your chosen site or sites, we develop and agree the audit criteria with you. Each criterion is assessed with a simple ‘complies’ or ‘does not comply’, alternatively we can develop a more sophisticated valuation that defines minor and major deviations or gradual ratings (%).

Why choose standard audits from SGS?

A standard audit from SGS uses quantifiable data that is gathered and measured onsite. Our analysis of the data includes aggregate failure and trend analysis and allows you to benchmark your dealer network against competitors, ensuring you have the information you need to stay ahead. Audit results may also serve as evidence in legal cases following a contract termination.

Key benefits:

  • Access to our unique worldwide network
  • A globally consistent service, enabling you to benchmark against your competitors
  • Solutions tailor-made to meet your project objectives
  • Our state-of-the-art IT solutions provide a real-time overview of your brand ethos presentation, across regions and geographies, precisely managed to your audit reporting objectives

As an accredited certification body for most ISO standards our standard audits can be integrated into ISO 9001 audits. They can also be expanded to include follow-up visits and incorporated into global reports for individual assessments and general business assessments.

Contact SGS today to find out more about automotive Standard Audits.

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Global WarrantySurvey ResultsGlobal Warranty Survey ResultsThe SGS Automotive Global Warranty Survey 2014 is the first ever global warranty satisfaction survey of automotive dealers.

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SGS North America Inc

  • 201 Route 17 North
    Rutherford, New Jersey, 07070
    United States
  • t   +1 201 508 3000
  • f   +1 201 508 3183
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