Customer Story: Global Electronics Manufacturer Selects SGS for USA Repair Center Assessments
How a leading global electronics manufacturer saves money and frees up expertise by outsourcing its internal operations audits to SGS.
A global electronics manufacturer, based in New Jersey, USA, is responsible for providing authorized repairs for consumer electronics goods. The company saw the opportunity to assess its North American Repair Centers in a timely manner, consistently, and with objectivity using a worldwide recognized organization.
The client has approximately 350 authorized Repair Centers spread throughout the USA, where internal audits were being carried out at regular intervals by Technical Regional Managers (TRM). The client wanted to Improve efficiency and free-up internal resources for more strategic tasks by outsourcing internal audits.
With its global presence, and expertise in supply chain audits and risk management, the client chose SGS to deliver second-party vendor/repair center assessments and audits for its consumer electronics division. The SGS assessment team conducts professional visual inspections of each repair center and assessments of repair technicians and contracted suppliers, utilizing an assessment checklist provided by the client.
The contract is now in its third year and SGS provides the client with a business solution focused on its specific needs – ensuring that internal second-party vendor/repair center assessments are carried out professionally, on time and cost-effectively. As a result, the client is saving time, money and resources, as its TRMs are now able to focus on technical issues, training and deliverables from these sites.
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
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