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Improve customer experience, satisfaction and sales. Leverage our experience in dealership standards assessment to integrate best practice techniques into your dealership.

Highway in the dark

The most successful dealerships have proven processes, consistent execution, and most importantly, highly engaged employees. How can you achieve and assure the same?

To enable you to achieve this level of success we have developed and implemented best practice techniques that drive performance and deliver lasting, measurable results across dealer networks.

Why choose dealership performance solutions from SGS?

As the world’s leading inspection, verification, testing and certification company, we are uniquely positioned to help your dealership or network of dealerships take processes, execution, and employee engagement to the next level.

Invoke the SGS Continuous Improvement Process

Our continuous improvement process brings employees and managers together to solve root cause issues over the course of a year-long program. Supported by our one of our dealership performance coaches (DPCs) you will achieve consistent and continuous in-store process implementation. Along with support, coaching and development, the SGS Continuous Improvement Process will help you to bring about significant positive changes in your organization.

You’ll rapidly see improvements in teamwork, communication, and execution, all leading to improved individual and dealership performance.

Throughout the process we help you to identify and address behavioral issues, known as Foundational Behavior Issues (FBIs), which will help to push your key performance indicators (KPIs) in the right direction.

Whether you manage a single dealership, a small dealer group or a vast network of dealerships, we can scale our approach to help you achieve greater results. From start to finish, our DPCs engage your team, motivate your employees and deliver solutions that produce measurable results.

Process Driven Results

The primary role of our DPCs is to develop and guide continuous improvement teams towards dealer specific goals. Our process improvement methodology will help you achieve:

  • Measurable KPI growth in sales, service, CSI and profitability
  • Improved communication and accountability
  • Greater employee engagement and teamwork
  • Implementation of new or refined processes with a focus on execution

This unique approach allows emerging leaders to work with cross functional teams within your dealership and learn process improvement methodologies. This will improve your “bench strength” and ensure lasting results.

One-Time Assessments

If you are not ready for our full dealer performance solution, we can conduct comprehensive assessments of the fundamental building blocks of your dealership, focusing on areas including:

  • Employee retention
  • Employee engagement
  • Communication
  • Leadership
  • Training and development
  • Vision and values
  • Processes
  • Continuous improvement
  • Teamwork
  • Accountability

On completion of your dealership performance assessment, you will receive a strategic action plan aimed at helping you improve your business. It will include a root cause analysis and problem-solving tactics, to help you enhance your business through:

  • Measurable, enterprise-wide improvements in FBIs, leading to improvements in KPIs
  • Increased employee engagement
  • Improved employee retention
  • Higher customer satisfaction
  • Increased customer loyalty
  • Sales growth
  • Increased profitability

Contact us today to find out more about our dealer performance assessments and solutions.